Privacy Policy
At Townhouse Hotel, we value the privacy of our guests, visitors, and users of our digital platforms. This Privacy Policy sets out how we collect, use, share, and safeguard personal information obtained through our website, direct interactions, and hospitality services. Our aim is to be transparent and respectful of your rights while ensuring we deliver a high standard of service.
Collection of Personal Information
When you visit our website, make a booking, contact us, or use our services, we may collect information that identifies you personally. This may include your name, contact details, nationality, identification or travel documents, reservation information, preferences, transaction details, and other data relevant to your stay or enquiry. In some cases, we may also collect information automatically through cookies or analytics tools, including your IP address, device type, browser, and website usage patterns.
We collect only the information necessary for the purposes outlined in this Policy and take reasonable steps to ensure that it remains accurate, complete, and current.
Use of Information
The information we collect is primarily used to manage your reservation and stay, provide you with a personalized guest experience, respond to enquiries, process payments, and communicate with you regarding services, offers, or promotions where you have opted to receive such updates. We may also use your information to recognize returning guests or account holders, streamline future bookings, and tailor our services to better reflect your preferences.
Your data enables us to improve the functionality of our website and internal systems, support customer service and operational efficiency, and ensure compliance with legal or regulatory requirements. In certain cases, we may analyze trends and guest behavior in order to refine our offerings and enhance your overall experience with Townhouse Hotel. Where marketing communications are sent, they will always include a clear option to unsubscribe.
We limit our collection of personal data to what is strictly necessary and do not use it for any purpose that is incompatible with the reasons originally communicated.
Sharing of Information
Townhouse Hotel does not sell personal information to third parties. In limited circumstances, we may share your information with service providers who support our operations, such as IT vendors, booking systems, payment processors, and customer service tools. These providers are bound by confidentiality obligations and are only permitted to process data in accordance with our instructions.
We may also disclose information if required by law, regulation, court order, or at the request of a government authority, or in order to protect the safety and security of our guests, staff, property, or legal rights.
Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure functionality, improve performance, and enhance your browsing experience. These tools enable us to understand how visitors interact with the site, remember preferences, and personalise content. We may also collect device and usage data, and work with third-party service providers to analyse traffic and improve our services. Some information may be used for marketing purposes in accordance with your preferences. You can adjust your browser settings to manage or disable cookies, though certain features may be affected. For more details, please refer to our website’s Cookies Policy.
Security of Your Information
Townhouse implements appropriate technical, physical, and organisational safeguards to protect personal information against unauthorised access, loss, or misuse. While absolute security cannot be guaranteed, our systems are routinely reviewed and updated to ensure continued integrity. Users are advised to avoid sharing sensitive information via email, such as credit card information, and to close browser sessions after use, particularly on shared or public devices.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements. Once retention is no longer necessary, we take reasonable steps to securely delete the information.
Your Rights
You may have rights in relation to your personal data, including the right to access, amend, or delete the information we hold about you. You may also have the right to object to or restrict certain types of processing, as well as other rights. If you wish to exercise any of these rights, you may contact us using the details provided below. We aim to respond to such requests within a reasonable time and in accordance with applicable data protection laws.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal obligations. Upon the Privacy Policy being subject to an amendment, the updated version will be published on this page and the date of revision will be amended accordingly. We encourage you to review the Privacy Policy periodically to stay informed about how we handle your personal information.
Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you are welcome to contact us at:
- E-mail: hello@thetownhouse.pk
- Telephone No: +92 51 111 888 885
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Address: The Townhouse Hotel No. 15,
The Townhouse Square F-7,
Islamabad, Pakistan
We are committed to ensuring your privacy is respected and your information is handled with care and responsibility.